Professional Background
Experience
Combining enterprise support, field engineering, technical depth, and experience with a forward-thinking approach to automation, web systems, and production-ready tooling.
Professional Overview
Professional bio and technical focus.
I am an IT Support Technician, Network Specialist, and Systems Administrator with 20+ years of experience across systems administration, networking, A/V integration, and software development. I specialize in enterprise, retail, residential, and entertainment environments.
I build across web interfaces, desktop utilities, learning platforms, and automation tooling, integrating agentic AI and multi-agent systems into real-world operations and bridging traditional infrastructure with scalable, automation-driven systems. My approach emphasizes AI governance, security, and domain-specific solutions that perform in production.
With a background in enterprise support, field engineering, and U.S. Army service, I combine hands-on technical depth with a forward-thinking mindset, leveraging intelligent automation to drive efficiency across both infrastructure and applications.
Core areas
- Enterprise systems administration and support operations
- Networking, endpoint management, and field troubleshooting
- Cross-platform support for Windows, macOS, and mixed environments
- Low voltage installation and structured cabling
- A/V systems integration and configuration
- Hardware repair and microsoldering
- Modern web solutions and software projects
- AI-native workflows, automation, and production-minded governance
Timeline
Recent roles and relevant background.
Sep 2025 to Present
Level III Technician · Mitec Solutions
Advanced support and technical problem solving in active client environments.
Jan 2025 to Sep 2025
Manager · iProtech
Operations, repair workflows, inventory oversight, and customer-facing technical work.
Mar 2024 to Jan 2025
Computer Technician / Network Engineer · Fyxx Entertainment
A/V systems, network racks, surveillance, POS, remote support, and onsite deployment.
Mar 2023 to Mar 2024
IT Support Technician III / Sys Admin / Junior Network Technician · Swickard Auto Group
Endpoint tooling, Active Directory, imaging, remote support, and dealership operations.
Sep 2022 to Mar 2023
IT Support Technician III · Reboot Networks
Office 365, Azure AD, Active Directory, network administration, and workstation support.
Earlier background
Business owner, installer, repair technician, Army specialist
Gizmo Wizards LLC, low-voltage and A/V installation, advanced repair and microsoldering, and U.S. Army service.
Credentials
Education, and supporting strengths.
Education
Associate's degree in Computer Networking Administration from Danville Area Community College.
Strengths
Hands-on troubleshooting, documentation, production awareness, and strong follow-through in live environments.
Certification Library
Professional Certifications, Growth, and Achievements
Enterprise IT and support
- Boot.dev Learn Linux
- Azure Active Directory Basics
- CompTIA A+ 220-1001 Cert Prep
- CompTIA A+ Core 1 220-1101 Cert Prep
- Google Prompting Essentials Specialization
- Google Start Writing Prompts like a Pro
- Google Design Prompts for Everyday Work Tasks
- Google Speed Up Data Analysis and Presentation Building
- Google Use AI as a Creative or Expert Partner
- WISE Level 1 Certification for Smartphones and Tablets
- ESET Managed Cloud Security Specialist v2
AV, control systems, and smart environments
- Crestron Core Certification
- Q-SYS Level 1 Training
- Introduction to Dirac Live
- JBL Synthesis SDP 55 and SDR 35 Video Introduction
- Savant Fundamentals with Blueprint
- Savant IP Audio
- Savant IP Studio Soundbars with Integrated Host
- Savant Lutron LEAP Integration
- Savant Configuring the 6-Port MOTU AVB Switch
- Savant Deploying Smart Audio Wireless with Savant Studio
- Savant Pro Host SVR-5000S
- Savant Pro Host vs Smart Host
- Savant Hosts
- Savant Smart Audio & Integrated Hosts Webinar
- Savant Embedded Hardware Networking
- Savant Home Backup and Restore
- Savant Troubleshooting
- 2N Basic Certification
Professional growth
Personal
A little more about me outside of the resume.
I grew up in a small town in Illinois, and that hands-on, grounded mindset still shapes who I am today. Outside of work, I enjoy hiking, camping, and rock climbing, and I am usually happiest when I am outdoors exploring.
I have always loved building and creating, whether that means 3D printing, CNC projects, or just tinkering with new ideas. I try to keep learning, stay open-minded, and say yes to new opportunities and challenges.
Music is a big part of my life. I play the drums and enjoy going to live shows and festivals whenever I can. I am also a proud dog dad to my pup, Bunni.
I am a U.S. Army veteran and served in Iraq, an experience that instilled discipline, resilience, and perspective that I carry with me every day.
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